We had messages installer coming to repair things. We wait all day and no person exhibits. I are not able to imagine a business accomplishing a even worse task than Empire. This wasnt affordable in the least, but we thought the salesman that each one could well be carried out just before we moved in on the 12th. Guess we were lied to.
August 10, 2018 at 12:forty five pm I made use of Empire various decades back with wonderful achievements in Texas. Having said that now Im to the east Coastline which continues to be a nightmare. My put in was delayed on a daily basis, not an issue. When they did come, they ripped up my aged carpet, put in padding, but after they went to set up new carpet, they recognized it absolutely was destroyed. They educated me they wouldnt be capable of return with new carpet until subsequent day. All my furnature was in essence in my kitchen area and eating area and there have been uncovered spikes through the trim bars.
So whilst they informed me to the phone it'll choose three-four days it took in fact two weeks (counting Saturdays).They put out the home furnishings (some obtained scratches). The mess was terrible. You could not even breathe. I'd to vary A/C filters on a daily basis. I had to maintain my boys in a room since also the sound was unbearable. I could not cook or just about anything. Two weeks of having Young ones locked in a very area missing all their actions. They eventually finished. I see just one spot was lousy creating sound when stepping on it. They stated “It will probably be fine immediately after a few daysâ€. Perfectly no. It acquired worse. Hardwood flooring starting earning cracking Seems all around the home. The fellows hurt partitions. I guess they hit them Using the boards or I do not know. The complete house was awful dusty. Even the walls had to be worn out. Every thing. Needed to employed men and women to assist me thoroughly clean for the duration of 3 days. Starting up contacting about all Individuals difficulties instantly.
The foot site visitors currently being myself and my husband, and a medium-sized Puppy. Facet Take note: The little linen closet during the corridor wasn't carried out, I do not know why. I failed to even discover until my mom pointed it out. How on earth would they not do a small linen closet? Would that have been One more $100?
The installer arrived at three:fifty and when he came within to think about the place he truly said “wow, this can be a whole lotâ€â€¦..I are in a 1 Bed room condo and don’t have a lot more home furnishings than the average man or woman! He then explained to me that it would get 5-six several hours to conduct the put in which wouldn’t operate for the reason that my creating only enables do the job such as this to generally be accomplished involving sure hrs and he wouldn’t be accomplished until 9:00pm so I needed to reschedule. The main customer service rep that I spoke with was comprehensively unhelpful and explained to me the earliest offered put in was the following Monday but that he couldn’t promise a morning install. Once i called back again to talk to a supervisor, Yvette was Fortunately handy, got the put in scheduled for Saturday morning and refunded me 10% of the total cost. Thank you Yvette!
Still it would be excellent to possess Empire stand behind www empiretoday com reviews their lousy installation and unintelligible customer service
LANTANA, TEXAS -- So back again in July 2015 we alter the floors of a household we acquired ahead of going in. We acquired engineer hardwood flooring. That time the practical experience was Alright. Crew did The task promptly etcetera. They glue down the floor. We experienced some problems with places sounding hollow and they arrived created holes and injected additional glue. But edges over the Wooden began to peel off a little bit. I referred to as they usually arrived to repair it (about 3 instances) after that I just saved on using the markers they gave me so it would not present much. Nicely right after two years it was impossible to help keep undertaking that. Boards had been cracking all round the household and edges peeling much more.
they mounted broken items of laminate within the kitchen area place. He pulled up the ground twodays in the past and changed the damaged parts. Still a single piece which has a ruined corner
Not just did we not have a time-frame electronic mail. They under no circumstances freakin confirmed up ! We referred to as time and again and never ever a time-frame or nothing. I used to be livid.
Speedy ahead 24 hrs….I used to be imagined to Possess a new kitchen flooring put in today as well as the installer identified as me at 3:00 to inform me that their initially career with the day was having too long and that they couldn’t install my ground today. He explained that it may be mounted on Monday at 10:00am, but when I questioned him if he would notify Empire of your adjust in installation he said they they didn’t must be knowledgeable mainly because it was out of their fingers at this stage.
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I just terminate my contract on this company once they screwed up not at the time but two times the installation agenda in my bathroom. Originally was timetable previous Friday. It was rescheduled for today att 9am develop into 11am then we need to hold out right up until Virtually 1pm and nobody came.
I verified what was getting devoted to with Trevor right before he left my house, and when Kim named me to make the arrangements for the complete replacement I verified the function for being completed as well as timeframe to plan the operate (in just a single-year).
Opened a service ask for and wasn’t named back again so termed Empire today and was advised it had been closed from the installer and needed to open up a brand new a person. So still ready to hear from somebody (really want an install supervisor to phone me). Assistance!!! Calling the finance not to fork out until finally a hundred% glad….