This employee also drew a black line on my wall next to the techniques in two spots and tried to say he didn’t get it done right up until l pointed out to him it wasn’t like that when he started off working on my ways. This worker has place holes on thirteen with the hardwood ground product made use of on thirteen actions the products basically seem defective and definitely must be exchange. I will be calling Jasmine in customer service first thing in the morning to see how we are going to solve these troubles. It has definitely been really discouraging working with the Salesperson and employees who characterize Empire One particular They may be definitely unprofessional and they don’t continue to keep their commitments plus the perform just isn't done at a stage for certified gurus who specialise in doing hardwood floor installation which is a very bad reflection on this company.
We aren't happy about the career they finished for up and now They may be having issues looking to repair it and so they messed it up more. Be incredibly careful in using them.
We regret to listen to that the tile installation didn't meet up with your anticipations. Your gratification is very important to us, and we’ll be pursuing up along with you shortly to debate a resolution.
I contacted the supervisor, Stephanie with my fears. She stated that Emire would change the padding but I would need to buy installation which would be around $400.00. I already experienced excellent padding And that i wouldn’t really need to endure additional price if your gross sales rep took some time to explain.
12/6/2017 Wednesday Named customer service back again once more waiting around on supervisor to have on the net Janice transferred me to Lisa below in Philly and now Justin is looking down my paper get the job done and they are saying the crew on Monday did not submitted the paper get the job done I even now want my a refund and I need this settled this weekend. Not one person understands that I can't use my kitchen area for cooking as all the things from my family room and eating home is in my kitchen area.
COLUMBUS, OHIO -- Failed to display up for his or her the primary profits appt. Ought to have been enough proper there. Salesperson seemingly did the buy Mistaken. After they confirmed up for really hard ground put in, installer seemed and didn't have all product or service essential for installation. Came out An additional working day with same degree of solution Whilst they verified the extra pieces had arrived in warehouse. Came out A different day with the proper product or service but ran from flooring. Had to return out another working day to complete. Distinctive day, carpeting in a few parts, just one "didn't can be found in" and they had to come out Yet another working day to finish that. So this installation took FIVE Added days to complete.
We’re sorry to hear with regard to the not enough observe up that you simply’ve been given. We’ll be in contact with you Soon to carry on working on the resolution.
We sincerely apologize for the hold off and fully grasp your frustration. We’re mindful that We now have spoken for you, and have rescheduled your installation for seven/3. We’ll continue on to observe up with you to make sure that your installation receives completed as scheduled.
Evidently sounded suspicious to me so I referred to as customer service to inform them and Joel, who I spoke with was entirely unhelpful. He informed me which they experienced no conversation with regards to a improve in installation date from the installer (duh, that’s why I had been calling). After i informed him this was 2 installs on 2 diverse days which were equally messed up and unsuccessful, all I obtained was an apology. There was no initiative to create everything correct and After i questioned to receive some sort of discount I used to be advised that he couldn’t try this. Many thanks Empire….
I might be making contact with the higher Small business Bureau and won't ever advise employing Empire for anything at any time all over again. I understand that i'm just one man or woman, but I'll affect this corporation with my voice.
We’ve read through your put up, and we’re disappointed to listen to that the experience did not fulfill your anticipations. This isn't the extent of service that we count on for our customers, and we’ll be in contact with you shortly to further talk empire today reviews bbb about your fears.
We referred to as the corporation and no-one is aware of the place the freakin installer are. Never yet again which i will deal with these firm yet again. I will be speaking to the corporate office to allow them to know they’re subcontractors suck! They waisted my two working day off waiting for nothing at all. Any individual that reads this appear for a corporation that cares
I might install them myself. The next day the installers showed up to set up the lamenet floor, I showed them what was to get finished nothing at all was said at that time, forty five minutes to your 50 % an hour or so afterwards I get yourself a call the guy about the phone tells me that it had been planning to cost me five hundred dollars extra thanks to a difficulty with asbestos.. He explained I'd two options, one was to own the ground flooted or have an individual appear out and exam it for asbestos I chose the 1st one particular mainly because this is a rental And that i needed to get it performed immediately.
We’ve go through your review, and therefore are disappointed to hear regarding your carpet installation. We regret the hold off, and wish to adhere to up with you to create items proper.